TYPES OF INFORMATION WE COLLECT:
Villa Lala collects information from our guests and visitors and tour websites in order to provide an utility of our site that meets your needs. Information may be collected to:
(i) Complete reservations or information requests, (ii) purchase products or services, (iii) register for membership programs, (iv) submit job applications,(v) responding to communications that we send you (ex. surveys, promotional offers or reservation confirmations), (vi) meet your personal preferences, (vii) complete applications or services that we offer advice, (viii) work with third parties, including information gathering public use of social event websites, help us better to understand your interests and provide a more personalized services, (ix) use our applications on your electronics, or(x) to facilitate the transmission of messages to an email from a friend, if desired.
The personal information we collect may include your name, address and personal and professional e-mail addresses, phone numbers and fax numbers, details of the credit card, date of birth, gender and information related to your lifestyle, such as room preferences, leisure activities, names and ages of children and any other necessary information that is useful to fulfill special requests (e.g. certain health conditions require special room accommodations).
Villa Lala may also collect information that is not considered personally identifiable like your use of our websites, communication preferences, travel habits, integrated data related to their lodgings and responses to promotional offers and surveys.
Note that for a better protection of your information, you should not include information related to your credit card in their electronic communications unless you specifically ask for it in order to complete the process of a reservation or transaction on our websites or brand in our customer service centers.
COLLECTION AND USE
Villa Lala is fully committed to provide information regarding the collection and use of persons who provide us with the people who visit and use our websites, products and services. We do not ask for information unless we need it for an oriented use. Some of the main reasons we collect information include:
Provide services such as processing a transaction (e.g. reservations and responding to a request for information). Send you marketing communications relating to products and services offered by Villa Lala , our strategic partners and other trusted third parties.
Conduct market research via surveys to better meet your needs, improve the quality of our websites and your stay in our hotels, and other communication activities, advertising or promotional.
You can choose not to receive commercial emails or surveys of Villa Lala at any time by clicking on the link included in the communication or by contacting us directly, as well as not to receive emails or direct marketing surveys or telemarketing. Click here for the Update of your communication preferences in the contact us section of this privacy statement. You always have the choice not to submit your information or to decide what communications you want from us. However, doing so, certain transactions might be affected. For example, not providing a name will prevent the processing of reservations.
PROCESSING AND DISCLOSURE
In most cases, the information you provide is added to our local or international database. As standard practice, Villa Lala does not sell, rent or give physical possession of your database to third parties outside the system Villa Lala . Villa Lala may disclose your personal data to other people in the situations listed below:
- We have your consent.
- In situations where it is necessary to give your personal information to provide products or services you want (for example; a vacation package).
- When companies or services providers perform business activities on behalf of Villa Lala (e.g. processing credit cards, customer service, market research administration or management services database require this information). In the event that Villa Lala merges with or is acquired by another company.
- To comply with the requirements and legal obligations or regulations established by the applicable legislation or as a result of a court order or judicial citation.
- In emergencies such as life saving, preserving the health or property of a person.
In the event that Villa Lala share information as mentioned above, try to limit the scope of the data supplied as necessary to carry out the specific function. Unless precluded by legal process, we require third parties to protect your information and comply with laws and regulations for the protection of personal data application.
As part of our commitment to keep you informed, we may send letters or emails, communicate by telephone or other means to notify you of new products and services of Villa Lala , along with upcoming special offers from Villa Lala , events, enhancements or other relevant information that may be of interest. You have the option not to accept delivery of all these communications of Villa Lala , either following the directions included in our emails or other communications or by communicating directly with Villa Lala .
Our intentions are to keep all our guests and visitors informed and also allow them to reap the benefits offered by Villa Lala and its strategic partners. However, if you reside outside the United States, certain regulations on data protection may require us to obtain your permission to send you information you have not requested.
In some cases, your consent maybe implied by the nature of the service requested or transaction undertaken. As an example, Villa Lala may collect and use information that you voluntarily give us, as well as behavior data or information collected globally. Also, we will be deemed to have consented to receive those necessary communications to complete the transactions and provide the services requested.
In certain cases, we will request your explicit consent to collect information considered confidential subject to certain laws of privacy of information (e.g. information revealing racial or ethnic origin, political opinions or health conditions).
You may object to Villa Lala disclose your information to third parties except when:
(i) retained service providers to give services on behalf of Villa Lala , (ii) the law seeks disclosure, (iii) disclosure data is necessary for reasons of public interest or national law, (iv) the disclosure is necessary to protect vital interests of the host, (v) the information is collected from publicly available sources, (vi) the disclosure is for retrospective processing of information for statistical or historical purposes or to improve the experiences of our customers or(vii) where a supervisory authority (as a defender of the rights of privacy, a data protection authority or similar authority) allows such disclosure.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
To ensure that your information is accurate and updated, we encourage you to regularly review and update such information as appropriate (for example, in the event of a change of address or email address or if you want to add other communication systems so that we may contact you). In an effort to prevent unauthorized disclosure of your information, you may be asked to provide a proof of your identity (or other test) along with the application form duly completed.
Occasionally, it is possible that the information you have requested to be removed is retained in certain files for a period of time in order to resolve any dispute properly or solve a problem. Also, some information may be kept indefinitely in the copies of “backup” or in the log files due to technical constraints, or financial or legal requirements.
Therefore, you cannot always expect to completely remove all your information from our database according to your request referred to the appropriate contact information listed below to contact us if you want to update your communication preferences, be removed from our marketing list or send a question or general request.
Villa Lala recognizes the importance of information security and is constantly reviewing and improving standards and technical, physical and logical security procedures. All websites and servers owned by Villa Lala implemented security measures to help protect your data against accidents, loss, misuse, unauthorized or illegal access, disclosure or alteration while under our control. Although, there is no “guaranteed security” on or off the Internet, we protect your information using technical, appropriate, administrative and procedural safeguards among which are password controls, “firewalls” (and use of up to 256-bit encryption based on a Class 3Digital Certificate issued by VeriSign, Inc. This allows us to use Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking attempts while in transit).